The Invasion of Communication Technology

In today's society, technology has made its impact on the world and it keeps growing and "improving" every day. High tech communication technology has grown so much to the point that it can perform as well as humans and in some places, outperform them. As technology becomes more a part of our everyday life, do we need to question if it is all good?

Chatbots are a technology that works in place of an assistant for customer service. They communicate with customers to help with solutions for navigating websites and handling complaints. They are so intelligent that some customers do not even realize they are talking with a machine, “they are beyond humans in terms of tasking”. 

AI-based assistance is another set of technology that has made a huge impact on people's everyday lives. This is more commonly known as something like Siri or Alexa. These devices assist people in their everyday chores and quests for information. They are programmed with endless information, however, it is hard to completely know what these devices are listening for. AI communication is said to “replace at least 50 percent of human communication jobs worldwide”. While this might seem like a negative, there will most likely be more job openings to be created by this. 

Other new technologies such as Google Duplex, 5G and 6G, Blockchain, VR and AR, IoT, and LiFi are all new and are being created to make life easier and quicker. However, because these technologies are so new, we do not know enough about them to know how much they will really help. Having these devices in our everyday lives could become a silent invasion of privacy. We are giving up certain privacy when using these technologies and while they might be helping us with a simple task, how can we be assured that the collection of this massive amount of data won’t be used against the user's disadvantage.

http://techgenix.com/business-communication/